Shipping policy

Shipping Policy

Last updated: August 19, 2026

Thank you for shopping at Bebelo Beauty Lab. This policy explains where we ship, how long order processing takes, available delivery methods, shipping fees, tracking, and how shipment concerns are handled.

1. Delivery Area

Bebelo Beauty Lab currently ships to eligible addresses within the United States. We do not provide international shipping at this time.

Shipping availability is determined by the delivery address entered at checkout. If no shipping option is shown, we are currently unable to deliver to that location.

2. Order Processing

Orders are typically processed within 1–2 business days after payment is approved and all necessary order details have been received.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders received on weekends or holidays will begin processing on the following business day.

Processing may take longer during holidays, promotional periods, unusually high order volumes, or when additional verification is needed.

3. Shipping Options and Fees

We offer the following shipping services:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

Carrier transit time begins once order processing is complete and the package has been accepted by the shipping provider.

Including processing time, the approximate total timeframe is:

Standard Delivery: 4–7 business days
Expedited Shipping: 3–5 business days

Available shipping services and their charges will be displayed at checkout before payment is submitted.

4. Delivery Estimates

Delivery dates are estimates and are not guaranteed. Delays may occur because of severe weather, holidays, carrier disruptions, transportation problems, or other circumstances beyond our reasonable control.

Expedited Shipping provides a shorter estimated carrier transit period but does not reduce our stated processing time.

5. Address Accuracy and Order Changes

Customers are responsible for entering a complete and correct shipping address.

Contact us immediately if an address correction, order change, or cancellation is required. We will make reasonable efforts to assist, but changes cannot be guaranteed after processing begins.

After an order has shipped, Bebelo Beauty Lab generally cannot change or redirect the package to another address.

6. Shipping Confirmation and Tracking

A shipping confirmation email with available tracking details will be sent once the package has been transferred to the carrier. Tracking information may take up to 48 hours to become active.

Items within the same order may occasionally ship separately. If this occurs, additional tracking information will be provided when available.

7. Processing or Fulfillment Delays

If we become unable to ship an order within the stated processing period, we will notify the customer and provide a revised expected shipment date.

The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required but cannot be obtained, the affected order will be canceled and promptly refunded.

8. Delayed, Lost, or Missing Shipments

If tracking has not updated for an extended period or the package appears lost, please contact us with the applicable order number.

We will review the shipping records and assist with an available carrier investigation or claim. The time needed to reach a resolution may depend on the carrier’s procedures and findings.

9. Packages Marked as Delivered

If tracking shows delivery but the package cannot be located, please:

Verify the shipping address on the order.
Check the mailbox, entrances, porch, and nearby areas.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery information.
Contact Bebelo Beauty Lab if the package remains missing.

We will make reasonable efforts to assist with any available carrier investigation.

10. Damaged Orders

If a package arrives damaged, contact us promptly and provide:

The order number
A description of the damage
Clear photographs of the affected product
Photographs of the packaging and shipping label

Please retain the item and all original packaging until the claim has been reviewed.

11. Returned or Undeliverable Packages

A package may be returned because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts.

After receiving the returned package, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from incorrect customer-provided information.

If the return was caused by an error made by Bebelo Beauty Lab, no additional reshipping charge will apply.

12. Returns and Refunds

Returns, exchanges, and product refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.

13. Contact Information

For assistance with an order, shipment, or delivery issue, please contact:

Trade name: Bebelo Beauty Lab
Email: support@bebelobeauty.online
Address: 5083 Brooklet Blvd, Royse City, TX 75189, United States
Phone: +1 (214) 551-0472